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Your Team Keeps Making the Same Mistake. Here's What's Actually Wrong.

It's Saturday night, you finally sit down to dinner, and your phone goes off. It's your attendant, and the printer is doing the same thing it did two weeks ago, the same thing you already walked them through standing right next to the booth.

If you've ever typed "how many times do I have to explain this?" into a text and deleted it before you hit send, I recorded this one for you.

When the same mistake keeps coming back from your attendant, your VA, or anyone on your team, it's pointing at one of three places in your business. Sometimes it's pointing at the person, and I don't soften that part when I get there, but it's the last place I look.

I walk through each of those places with real stories from my own team, including one where the unclear instruction was mine. Then I get into what I count as a real red flag, the kind that's a lot harder to spot, and the homework I want you to do before you say a single word to anyone about the mistake that keeps happening.

What You'll Learn:

  • The first question to ask yourself when a mistake repeats
  • The one-line instruction I gave years ago that someone followed to the letter for a couple of years
  • Why answering your team's questions "because it's faster" keeps the texts coming
  • The simple rule I give a VA before they bring me a problem
  • What your attendants will never text you about, and how you find out anyway
  • The red flag that's harder to spot, and why clear instructions can't fix it
  • How I decide when it really is the person, and why I don't drag it out anymore
  • This week's homework: figuring out where your most repeated mistake actually lands

Resources Mentioned:

Know a photo booth owner who's one repeated mistake away from losing it with their team? Send them this episode.

Your Next Steps: