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Privacy Policy

 At MDRN Creative Group Inc. (“MDRN,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

This Policy applies to all personal information we collect through our websites, including those hosted on Kajabi, as well as any related services, programs, or communications.

 

Collection of Personal Information

We collect personal information directly from you when you:

  • Purchase a course, program, or subscription through Kajabi

  • Subscribe to our email list, waitlists, or marketing updates

  • Download free resources, fill out forms, or participate in surveys

  • Contact us through email or our website contact forms

The types of information collected may include your:

  • Name, email address, mailing address, and phone number

  • Payment information (collected and processed securely by Kajabi Payments)

  • Account login details for Kajabi (if applicable)

  • Information about your interactions with our website, such as IP address, browser type, and device information collected via Google Analytics

We do not collect sensitive information such as race, religion, or medical history.

 

Use of Personal Information

We use the personal information we collect to:

  • Provide and deliver our services, courses, and memberships

  • Process transactions through Kajabi Payments

  • Respond to inquiries and provide customer support

  • Send account-related or transactional communications (such as confirmations, receipts, or updates)

  • Send marketing and promotional communications (with your consent)

  • Analyze and improve our website and services through Google Analytics

  • Comply with legal obligations and enforce our Terms and Conditions

We do not sell or rent your personal information to third parties. 

 

Email Marketing and Consent (CASL Compliance)

We send marketing emails only to individuals who have provided express or implied consent as required under Canada’s Anti-Spam Legislation (CASL). You may withdraw consent or unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at [email protected].

Transactional and administrative emails (such as order confirmations or service updates) may still be sent even if you unsubscribe from marketing communications.

 

Disclosure of Personal Information

We may share limited personal information with:

  • Kajabi for website hosting, course delivery, and payment processing

  • Google Analytics for aggregated website analytics

  • Trusted subcontractors or team members under confidentiality agreements who assist with technical or administrative functions

We may also disclose information if required by law, to comply with a court order, or to protect our rights or property.

 

International Data Transfers

As our website and systems are hosted on Kajabi (a U.S.-based service provider), your personal information may be transferred, stored, or processed outside of Canada. Kajabi complies with recognized privacy and security frameworks to safeguard data.
By using our services, you consent to the transfer of your information to the United States and other jurisdictions where privacy laws may differ from those in Canada.

 

Protection of Personal Information

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, use, or disclosure. These include SSL encryption, restricted administrative access, and secure payment processing through Kajabi.

While we implement safeguards, no transmission of data over the internet can be guaranteed to be 100% secure. You share information with us at your own risk.

 

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When no longer needed, personal information is securely deleted or anonymized.

 

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected]. We may require reasonable verification of identity before responding to a request.

If you are located in the European Economic Area (EEA), you may also have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and to lodge a complaint with your local data protection authority.

 

Cookies and Tracking

We use Google Analytics to understand visitor activity and improve our website. This may involve the use of cookies or similar tracking technologies. Cookies are small data files stored on your device that help us analyze web traffic and personalize content.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

We do not use a cookie consent banner at this time. By continuing to use our website, you consent to our use of cookies as described in this Policy. 

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone under that age. If we become aware that information has been collected from a child, we will delete it promptly.

   

Contact Us

We may update this Privacy Policy from time to time. Continued use of our website after changes have been made constitutes acceptance of the revised Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

MDRN Creative Group Inc.
Email: [email protected]
Ottawa, Ontario, Canada